In today’s dynamic times, customer’s preferences and choices change like a flick of a switch. As technology evolves and new ideas or innovations emerge, customers too expect and demand more better version of the service/products offered to them. As this happens, companies strive to develop products to meet this demand with the quickest turnaround time. And with that, let’s discuss the most demanded E-commerce services we would see in 2019:
Big Data: Information is power -With an infinite amount of data that gets generated each day, experts in data analytics can take the information and break it down to actionable insights. This data can help the e-commerce businesses in understanding their audience and accordingly position their products. More and more companies now depend on Big data to make informed business decisions.
Websites and Apps: With advanced network connections and smart devices/gadgets, having a powerful and information loaded website/app is like oxygen for any e-commerce business. Convenience is what customers of today seek and when all that they need is served to them in their phones and computers, it is a deal maker. Hence, businesses have started realizing the importance of quality software and scalability as the top priorities.
Machine Learning: Automation of processes is intended to make life easier, streamline updates for achieving operational efficiency, better the day to day activities by saving effort and reducing human errors.
Voice Search: When we say Voice search Siri and Alexa come to the mind. And with the products like Amazon Echo Dot, Google Home voice, search has become a very mainstream AI enabled technology. Powered by natural language processes, it offers instant convenience and ease in the buying process. With people now relying on voice searches from buying grocery, ordering food to weather and directions to a destination; online retailers who leverage this technology stand to gain loads of benefits.
ChatBots: It comes as a pop-up box in a website or app, helping customers with queries and suggests buying options. Most of the customer prefer ChatBots as the primary choice for customer service inquiries as it helps with quick and effective resolutions.
So if you have an e-commerce project and looking for someone to help you develop it, drop us an email or call us. We would be happy to assist!
